Return Policy

Return Policy - Jumeirah Store

Since all Jumeirah store pieces are specially ordered from international designers outside the Kingdom, our return policy is subject to strict conditions by the designers, which makes the return process not possible in most cases.

  • Return Policy: All items are shipped by special order, which means they are non-returnable, due to designer policies that require us not to accept returns after the order has been confirmed and shipped.
  • Once the order is confirmed by the customer, the order is sent directly to the designer, and cannot be cancelled or modified after that.
  • Please make sure you choose the right size and design before completing your purchase, as items cannot be returned or refunded once shipped.

Exceptions:

We are keen to provide the best possible quality, so if the dress arrives with a manufacturing defect, we are committed to bearing all costs of returning and replacing it or refunding its full value, provided that you notify us within 24 hours of receiving the order and send clear photos showing the defect.


Precision Measurement Service:

In order to ensure that our customers choose the right size, we provide a careful measurement service through a measurement officer via WhatsApp, where the customer is guided step by step to obtain an accurate measurement before confirming the order.

Jumeirah Store - Where elegance meets luxury with unique designs from elite international designers.